Who I am

Certified Zendesk Support Administrator with specialization in UI | UX | CX, I am actively seeking the next opportunity to advance my career. I have extensive experience managing and customizing all aspects of an enterprise-level Zendesk instance, including configuration, maintenance, and optimization. The skills and insights I’ve gained are highly transferable, and I’m confident they will add immediate value to any organization that welcomes me aboard. I’m not only eager to contribute, I’m genuinely excited to demonstrate the impact I can make.

about

What I’m Bringing

Zendesk Administrator (3 years)

  • Managed and triaged high volume Zendesk queues, ensuring accurate categorization, routing, and SLA compliance across multiple teams
  • Designed and optimized triggers, automations, macros, and ticket routing workflows to reduce ticket handling times
  • Collaborated with cross functional teams to resolve technical issues, improving resolution quality and reducing repeat tickets
  • Built and maintained Support Forms, Web Forms, and ticket routing logic, to improve reporting accuracy
  • Developed and helped maintain Zendesk Guide content, internal documentation, and client facing knowledgebase articles to increase self service usage
  • Used Zendesk Explore dashboards and support metrics reports to identify recurring issues and operational bottlenecks
  • Integrated third party apps and utilized Zendesk APIs to enhance system capabilities and streamline workflows
  • Delivered training on support workflows, platform updates, and best practices for agents and new hires
  • SME - Support Forms, Web Forms, Ticket Routing

UI | UX | CX

As a web developer, I’ve spent years refining my skills through the creation of websites, applications, and interactive programs. I possess a strong understanding of the Software Development Life Cycle (SDLC), and apply version control best practices to ensure stability, consistency, and collaboration across projects.

One of my core passions lies in designing and evolving user interfaces that feel intuitive and immersive. I strive to create experiences where users can seamlessly engage with a product, regardless of platform, without needing to think about how to use it. My approach centers on thoughtful design and empathetic problem solving, with the goal of making technology feel invisible and the experience unique.

Soft Skills

  • Excellent verbal and written communicator, skilled in team collaboration and working independently
  • Ability to deliver clear and actionable technical insights for improving workflows and resolution times
  • Strong problem-solver with the ambition and flexibility to learn new technologies quickly
What I’m looking for

I’m seeking an environment where I can ground experience gained, and continue building on that foundation. Ideally, I hope to join a team that values curiosity, embraces challenge, and encourages mutual growth. In my experience, the most innovative ideas emerge when people push boundaries together, challenge assumptions, and collaborate with purpose. That’s the kind of space where I thrive, and where I aim to make a meaningful contribution.